In case of not being satisfied with your purchase, you have fifteen (15) days to return it from the date the product is received.
In order to be eligible for a return, the products should fulfill the following requirements:
· Not have been worn, washed or damaged
· Original label should be maintained
· Returned in the original packaging
AGATHA RUIZ DE LA PRADA
Calle de Serrano, 27
If all the above stated requirements have been fulfilled, AGATHA RUIZ DE LA PRADA will reimburse the total amount of the purchased products. The delivery costs of the original order will not be reimbursed. And the client will bear with the delivery costs of the refund. If the refund is not accepted due to not fulfilling the requirements, AGATHA RUIZ DE LA PRADA will contact you.
In case AGATHA RUIZ DE LA PRADA has sent a different product from the one requested or if it is defective, please contact us to return and/or change it. In this instance the refund of the product will be coordinated by AGATHA RUIZ DE LA PRADA, once we have been informed of the error or fault, meaning we will bear the delivery costs (round trip).
For hygiene reasons, swimwear, lingerie and costume jewellery cannot be exchanged, except in the case of fault or error.
All the AGATHA RUIZ DE LA PRADA products come with a tag, we recommend the garments are tried on without taking it off, since the products returned without it will not be accepted.