If for any reason you are not satisfied with any of the products purchased, you will have a period of 15 calendar days to return it, counting from the date on which it was received from AGATHA RUIZ DE LA PRADA by the customer.
To proceed with the return:
1. Log in to your user account created.
2. Go to the "Order History" section of your account.
3. Select the order for which you wish to return a product.
4. Select the product(s) you wish to return by checking the box next to its name(s).
5. You can add a brief explanation of the reason for the return, so that the shop team can better understand why the customer wishes to return this product. [OPTIONAL]
The return of products purchased in the online shop will be made by sending these products to the following address:
AGATHA RUIZ DE LA PRADA
Calle de Ortega y Gasset, 5. 4-Izda
In order to exercise the right of return, you must comply with the requirements established in the Returns Policy, specifically in clause 4, on Common Provisions.
The AGATHA RUIZ DE LA PRADA physical shop cannot collect returns or make exchanges of products ordered in the online shop.
Provided that all the requirements set out in the Returns Policy have been respected, AGATHA RUIZ DE LA PRADA will refund the full amount of the items purchased.
For more detailed information on returns, please see our Returns Policy below.
1. RIGHT TO CANCEL THE PURCHASE
If you are contracting as a consumer and user of the website, you have the right to withdraw from this contract within 15 calendar days without the need for any justification. This withdrawal period will expire after 15 calendar days from the date on which the user, or a third party indicated by you, other than the carrier, acquired material possession of the goods received from AGATHA RUIZ DE LA PRADA. In the event that the goods making up your order are delivered separately, the 15 calendar days will begin to run from the date on which you acquire material possession of the last of those goods.
To exercise your right of withdrawal, you must notify AGATHA RUIZ DE LA PRADA, at the address Calle de Serrano, 27 28001 Madrid, Spain at telephone +34 91 3190501, by writing to us at email@example.com or to our contact form of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or email).
2. CONSEQUENCES OF WITHDRAWAL
If you withdraw from the contract, we will reimburse you the price of the products, excluding shipping costs as a general rule. We will only reimburse the shipping costs (shipping and return shipping costs) in cases where we have made a mistake when placing the order or in relation to the delivery time, when we are unable to comply with the contractual deadlines, except in situations of force majeure.
We will carry out such reimbursement using the same means of payment used by you for the initial transaction unless you indicate otherwise, expressly detailing the means of payment through which you wish us to carry out the reimbursement. You will not incur any charges as a result of the refund. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.
You must send the goods to AGATHA RUIZ DE LA PRADA at Calle de Serrano, 27 28001 Madrid, Spain, without undue delay and in any event no later than 15 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before this period has expired.
Except in the cases mentioned above, you shall bear the direct cost of returning the goods.
3. CONTRACTUAL RIGHT OF WITHDRAWAL
In addition to the legally recognised right of withdrawal for consumers and users mentioned in the previous clause, we grant you a period of 30 calendar days from the date of Confirmation of Dispatch to return the products (except for those mentioned in the following clause, for which the right of withdrawal is excluded). In the event that you return the products within the contractual period of the right of withdrawal, but after the statutory period has expired, you will be refunded only the price paid for such products.
You will be responsible for the direct costs of returning the product when you do not return it to the AGATHA RUIZ DE LA PRADA shop in Madrid. In the latter case, please remember that you must submit, together with the products, a printed copy of the electronic ticket that you will have received attached to the Shipping Confirmation.
In the event that you deliver the products to our physical AGATHA RUIZ DE LA PRADA shop located in Madrid, Calle de Serrano, 27 28001 Madrid, Spain, we inform you that we will NOT refund the price of the product, but will proceed to exchange it for another garment/s or object/s, or we will proceed to create a voucher for the amount of the refund to be redeemed only in the physical shop.
4. COMMON PROVISIONS
You are not entitled to withdraw from the contract for the supply of any of the following products:
6. Personalised items.
7. Sealed goods which are not suitable for return for reasons of health or hygiene and which have been unsealed after delivery.
8. Those products which have been stripped of the original label with which they are offered for sale.
Your right to withdraw from the contract shall apply exclusively to those products that are returned in the same condition in which you received them. No refund will be given if the product has been used beyond the mere opening of the product, products that are not in the same condition in which they were delivered or have suffered any damage, so you should be careful with the product(s) while they are in your possession. Please return the item(s) using or including all original packaging, instructions and any accompanying documents.
To exercise the right of return the products must meet the following requirements:
- They must not have been used, washed or damaged.
- They must retain the original label.
- They must be returned in the original packaging.
AGATHA RUIZ DE LA PRADA physical shops cannot collect returns or make exchanges of products ordered in the online shop.
Product returns made to the AGATHA RUIZ DE LA PRADA online shop must be made by sending the products to the address Calle de Serrano, 27 28001 Madrid, Spain.
Please note that if you decide to return the items to us carriage forward we will be entitled to charge you for any costs we may incur.
After examining the item we will let you know if you are entitled to a refund. Reimbursement of carriage costs will only be made in accordance with clause 2 and only if all the items making up the order in question are returned.
5. RETURNS IN CEUTA AND MELILLA
If you wish to exchange or return a product that has been delivered in Ceuta or Melilla, you may do so by sending the products to the address Calle de Serrano, 27 28001 Madrid, Spain, always making the return assuming the cost of postage.
6. INTERNATIONAL RETURNS
If you wish to exchange or return a product that has been delivered outside Spanish territory, either to the European Union or to other countries outside the European Union, you may do so by sending the products to the address Calle de Serrano, 27 28001 Madrid, Spain, always making the return at your own expense.
7. RETURNS OF DEFECTIVE PRODUCTS
In cases where you consider that at the time of delivery the product does not conform to the stipulated in the contract, you should contact us immediately through our contact form providing the details of the product and the damage it suffers, or by calling +34 91 3190501 where we will tell you how to proceed.
The product can be returned at or by sending it to the AGATHA RUIZ DE LA PRADA shop in Madrid to the address indicated above. We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether the refund or replacement of the product (if applicable) is appropriate.
The refund or replacement of the item will be made as soon as possible and, in any case, within 15 calendar days from the date on which we send you an e-mail confirming that the refund or replacement of the non-conforming item is appropriate.
The amounts paid for products that are returned to us because of a defect or fault, where such a defect or fault actually exists, will be refunded to you in full, including the delivery costs incurred in delivering the item to you and the costs incurred by you in returning the item to us. The refund will be made by the same means of payment that you used to pay for the purchase. In any case, the rights recognised by the legislation in force remain unaffected.
8. RIGHT OF WITHDRAWAL AND RETURN OF ORDERS FROM ABROAD
If you have placed an order through this website from a Member State of the European Union other than Spain, clauses 1, 2, 3 and 4 above shall apply.
We also inform you that under no circumstances (with the exception of the provisions of clause 7 to which this clause 8 does not apply) shall we be obliged to reimburse you for delivery costs other than those incurred to the original delivery address in Spain or return costs from a destination outside Spanish territory.