Shipping options may vary depending on the delivery address and product availability.
The shipping cost is calculated according to the country of destination, the items purchased and the packaging used for shipment.
In order to guarantee a good service in our shipments, the transport cost is applied to all orders.
Due to the costs generated by the customs tax and due to the length of the procedures and shipping period, we currently do NOT ship to the Canary Islands or the United Kingdom.
However, AGATHA RUIZ DE LA PRADA offers special rates for larger orders. Therefore, the more items included in a single order, the cheaper the shipping costs will be.
The delivery time of the order will be from 2 to 5 working days, which will be counted from the date on which the user receives a Shipping Confirmation email. It should be taken into account that this delivery time may be extended for deliveries outside the Iberian Peninsula and in those countries that also involve customs clearance.
Please note that deliveries are only made on working days.
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to go ahead with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid.
You can either accept delivery or return the products, bearing in mind that in the event of a return, the original postage and return postage costs will not be refunded. For more detailed information please see our Returns Policy.
For the purposes of the Conditions of Purchase, delivery of the order with the specific products shall be deemed to have taken place at the time of signing for receipt of the products by the courier at the agreed delivery address.
ABOUT CUSTOMS AND DUTIES ON DELIVERIES OUTSIDE THE EU
Taxes, customs and other charges are not included in the shipping costs paid in the purchase order.
AGATHA RUIZ DE LA PRADA has no control over these tax policies which vary from country to country.
The international courier service we work with may present you with an invoice independent of the local customs authorities in each country.
In the event that the customer refuses to receive the package with these taxes and duties, the products must be returned to AGATHA RUIZ DE LA PRADA and will not be sent again. The costs derived from this return (transport, customs, etc.) are the responsibility of the customer and will be deducted from the refund. For further information please refer to the Conditions of Purchase and Returns Policy.
All international customers are responsible for customs duties in their own country. For more information, please contact your local customs office.